Terms & Conditions

Last updated: October 8, 2026

Overview

Welcome to Marven London. These Terms & Conditions govern your use of our website, online store, products and related services (the “Services”).

Our store is powered by Shopify. By accessing our website or placing an order, you agree to these Terms and our Privacy Policy, subject to your statutory consumer rights.

1. Online Store Terms

By using our Services, you confirm that you are legally permitted to do so in your country or region.

When placing an order, you agree to provide accurate, current and complete information, including your billing, payment, shipping and contact details.

You are responsible for maintaining the security of any account you create with us.

2. Products

We make every effort to display our products, colours and images as accurately as possible. However, colours and appearance may vary depending on your screen or device.

Product descriptions, prices and availability may be changed without notice. We reserve the right to discontinue products or limit quantities where appropriate.

3. Orders

Placing an order constitutes an offer to purchase. Marven London reserves the right to accept, decline or cancel an order where reasonably necessary and permitted by law.

Payment must be successfully processed before an order can be fulfilled. Please review your order carefully before submitting it, as we may not always be able to make changes after processing has begun.

Returns and exchanges are handled according to our Refund Policy, without affecting your statutory consumer rights.

4. Prices & Payments

Prices, discounts and promotions may change without notice. The price applicable to your purchase will be the price confirmed when your order is accepted.

You agree to provide accurate and authorised payment information when making a purchase.

Any applicable shipping charges, taxes or other mandatory fees will be displayed before you complete your purchase.

5. Shipping & Delivery

At Marven London, orders are typically processed within 1–3 business days, with estimated standard delivery taking 5–10 business days.

Delivery estimates may be affected by carriers, customs, holidays or circumstances outside our control.

We offer free standard shipping unless otherwise stated at checkout.

For further information about processing, tracking and delivery, please review our Shipping Policy.

Nothing in this section affects your statutory rights concerning delivery.

6. Intellectual Property

Unless otherwise stated, content belonging to Marven London, including our branding, website design, text, graphics and original media, is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, republish or commercially exploit our protected content without permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

7. Third-Party Services & Links

Our website may use or provide access to services, tools or websites operated by third parties.

Your use of third-party services may also be subject to their own terms and policies.

Marven London is not responsible for the content, accuracy or practices of independent third-party websites that we do not control, subject to applicable law.

8. Shopify

Our online store is powered by Shopify, which provides the technology that enables us to operate our store.

Purchases made through our store are transactions between you and the business operating Marven London, not Shopify.

9. Privacy

Personal information collected through our Services is handled according to our Privacy Policy.

Because our store is hosted by Shopify, certain information may also be processed by Shopify and relevant service providers to operate and improve the Services.

10. Reviews & Feedback

If you submit reviews, suggestions, comments or other feedback, you confirm that you have the necessary rights to provide that content and that it does not violate applicable laws or the rights of others.

We may remove content that is unlawful, abusive, misleading or infringes another party's rights.

11. Errors & Inaccuracies

Occasionally, our website may contain errors or omissions relating to product descriptions, prices, promotions, availability, shipping charges or delivery estimates.

We reserve the right to correct inaccurate information and, where legally permitted, update or cancel affected orders.

If an accepted order cannot be fulfilled, we will inform you and provide any refund required by applicable law.

12. Prohibited Uses

You may not use our website or Services to:

  • Engage in unlawful, fraudulent or abusive activities.

  • Infringe intellectual-property rights.

  • Distribute malware, viruses or spam.

  • Collect personal information unlawfully.

  • Interfere with the security or operation of our website.

  • Misrepresent your identity or provide fraudulent payment information.

13. Termination

We may suspend or terminate access to our Services where these Terms are violated or where otherwise permitted by applicable law.

Obligations that by their nature should continue after termination will remain in effect.

14. Disclaimer & Limitation of Liability

Our website and Services are provided subject to applicable law. We do not guarantee that access to the website will always be uninterrupted, secure or error-free.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer-protection legislation.

15. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to remain valid and enforceable.

16. Changes to These Terms

We may update these Terms periodically to reflect changes to our Services, business practices or legal requirements.

The latest version will be published on this page. Changes will not retrospectively remove rights arising under orders already accepted.

17. Governing Law

These Terms are governed by applicable UK law, without depriving consumers of any mandatory legal protections available in their place of residence.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Marven London

Website: https://marvenlondon.co.uk

Email: support@marvenlondon.co.uk